Elements and Performance Criteria
- Plan and prepare for the provision of advice on administrative law
- Receive enquiry
- Enquirer's needs are identified, analysed and clarified in accordance with legal practices and procedures
- Legal limits of own responsibility are clearly outlined to enquirer before any information is imparted, in accordance with legal practices and procedures
- Enquiries outside one's area of responsibility are identified and assistance is sought or enquiry is referred on to a legal officer where appropriate
- Provide information in administrative law
- Enquirer's or event details and problem/s are recorded in accordance with legal practices and procedures
- Information is relayed where available and appropriate in accordance with legal practices and procedures
- Research is conducted within the scope of own responsibility
- Non-disclosable information is not communicated and where any doubt exists as to the information's status it is not disclosed in accordance with legal practices and procedures
- Consult legal officer to resolve issues